THE CAVALLO BEST BOOT GUARANTEE
180 Day Warranty
Cavallo guarantees the quality and workmanship of Cavallo hoof boots for 180 DAYS from the date of purchase. Subject to approval from place of purchase, Cavallo will reimburse for repair or replace your boots against faulty workmanship. The guarantee does not cover misuse or abuse, modifications, changes or alterations, unattended horses, incorrect sizing, use with metal shoes without Cavallo High Tenacity Protection Pads or boots purchased as used, discounted or seconds. Boots must be returned to place of purchase, clean, washed dry and free of debris, manure and dirt with dated receipt and shipping paid.
Cavallo Total Comfort System Saddle Pads are warrantied against manufacturer defects for one year from the date of purchase.
Potential Hydrolysis effect on Cavallo soles:
Cavallo Hoof Boot soles are moulded in industrial grade TPU (Thermoplastic Urethane). Under certain conditions, this compound may be vulnerable to a chemical reaction known as Hydrolysis.
Hydrolysis is a bond breakdown which may occur at least 2 years after production. This happens only when boots are stored in unfavorable conditions and not being used.
Hydrolysis may be avoided by ensuring good air ventilation and avoiding humidity over 70%. Keep the storage environment cool and dry with good air circulation. A combination of temperatures as high as 40 Degree Celsius with high moisture content, should be avoided.
Hoof boots that are frequently used in very wet conditions should be allowed to dry before storage and should not be stored in the original box or in areas of poor air circulation. Follow these instructions and your hoof boots will last free of Hydrolysis for many years.
Warranty questions can be answered in North America Toll Free at 1-877-818-0037 or firstname.lastname@example.org