Return Policy

Exchanges and Returns

All returns/exchanges must be arranged with the original place of purchase. For products purchased directly from Cavallo please contact us by phone or email to arrange your return/exchange . Please note that ALL exchanges/returns must be PRE-AUTHORIZED (call toll free 1-877-818-0037 or email krystle@cavallo-inc.com) or it will be returned at the sender’s expense.

Cavallo does not cover the cost of return shipping but we will cover the cost of shipping any new items to the customer in exchange.

There will be a $10 restocking charge for all orders that are returned in entirety OR if items are in need of cleaning.

All products returned must be in new, resalable condition including their package and any promotional items that were included.

Refunds can only be given up to 60 days after the initial purchase, after that a credit will be placed on your account.

THE CAVALLO BEST BOOT GUARANTEE

 Cavallo’s Best Boot 180 Day Warranty Details:

Cavallo guarantees the quality and workmanship of Cavallo Hoof Boots for 180 DAYS from the date of purchase. Subject to approval from place of purchase, Cavallo will reimburse for repair or replace your boots against faulty workmanship. The guarantee does not cover natural wear-and-tear, inappropriate use, modifications, changes or alterations, unattended horses, incorrect sizing, excessive heat exposure, exposure to sharp objects, or use with metal shoes without Cavallo High Tenacity Protection Pads in place.

 To be fully protected by the Cavallo Best Boot 180 Day Warranty, Cavallo Hoof Boots must be purchased from a recognized Cavallo retailer. Cavallo Hoof Boots purchased as “used”or “second-hand” are not covered under the Cavallo Best Boot 180 Day Warranty.

 All items must be returned to place of purchase, clean, washed dry and free of debris, manure and dirt with dated original receipt and shipping paid.

 Cavallo Total Comfort System Saddle Pads are warrantied against manufacturer defects for one year from the date of purchase.

 

Potential Hydrolysis effect on Cavallo Boot soles:

 Cavallo Hoof Boot soles are molded in industrial grade TPU (Thermoplastic Urethane). Under certain conditions, this compound may be vulnerable to a chemical reaction known as Hydrolysis. Hydrolysis is a bond breakdown which may occur at least 2 years after production. This happens only when boots are stored in unfavorable conditions and not being used. Hydrolysis may be avoided by ensuring good air ventilation and avoiding humidity over 70%.

Keep the storage environment cool and dry with good air circulation. A combination of temperatures as high as 40 Degree Celsius with high moisture content, should be avoided.

Hoof boots that are frequently used in very wet conditions should be allowed to dry before storage and should not be stored in the original box or in areas of poor air circulation. Follow these instructions and your hoof boots will last free of Hydrolysis for many years.

 Warranty questions can be answered in

North America Toll Free at

1-877-818-0037 or info@cavallo-inc.com

 

Horse activities are inherently dangerous.  The manufacturers, distributors and sellers will not accept responsibility for injury, death, lameness or illness resulting from the use or misuse of these products.