Exchanges and Returns
All returns/exchanges must be arranged with the original place of purchase. For products purchased directly from Cavallo please contact us by phone or email to arrange your return/exchange . Please note that ALL exchanges/returns must be PRE-AUTHORIZED (call toll free 1-877-818-0037 or email firstname.lastname@example.org) or it will be returned at the sender’s expense.
Cavallo does not cover the cost of return shipping but we will cover the cost of shipping any new items to the customer in exchange.
There will be a $10 restocking charge for all orders that are returned in entirety OR if items are in need of cleaning.
All products returned must be in new, resalable condition including their package and any promotional items that were included.
Refunds can only be given up to 60 days after the initial purchase, after that a credit will be placed on your account.